What's new
Changes to Halftonik, newest first. Every shop gets them straight away.
Ask a question in Help
Open the Help menu at the top, type a question, and get a short answer drawn only from our own help guides and lessons, with links to read more and Show me where there's a walkthrough. Each answer counts as one AI use. When AI help is off or this month's uses are gone, you still get the matching help articles.
Read moreApple Pay, Google Pay, Afterpay and Klarna
Settings, Payments now says how customers can pay: card, Apple Pay and Google Pay straight away, and Afterpay or Klarna if you turn them on in your own Stripe payment methods (there's a link). We add no fee on top of Stripe's. Payments that settle later are recorded once Stripe says they're paid, and if one doesn't go through, the invoice or store order stays unpaid and your activity says so.
Read moreDiscount codes for club stores and the order page
Make codes for a percentage or an amount off, inc GST, in Club stores, Discount codes. Choose any store, one store or your order page, and add dates, a minimum order and how many times it can be used. Members type the code at checkout and the price is worked out again on our side. On the order page the code goes on the draft quote. A used code is kept: archive it to stop it working.
Read moreFundraising on club and school stores
Add a fundraising amount to each garment for the club, ex GST, or a different amount on one garment. Members see how much goes to the club and a progress bar towards the target. The store shows what's been raised, and when it closes you can print a fundraising statement for the club and mark it paid. GST goes on the fundraising part like the rest of the price unless you say it's GST-free.
Read moreSettings in the menu, and team invites by email
Settings now has its own place in the menu on the left, opening Shop details, prices, payments and the rest as tabs. Team, Security and the activity log stay where they were. When you invite someone, we email them a button to join your shop, and Copy link is still there if you'd rather send it yourself. Invites waiting to join can be emailed again.
Read moreDesigners, and who sees which jobs
The artist role is now called Designer. Under each person on the Team page, See all jobs decides whether they see every job or only the jobs they're on, everywhere in the app, even from a link. It's on for owners, admins, sales and production, and off for designers to start, so a freelancer only sees their own work. Owners, admins and sales can switch it, along with Can send proofs.
Read moreA Today for each role
Designers' Today shows proofs to make, proofs waiting on customers, changes asked for and artwork due. Production's shows what's on the floor, what's next up and what's due soon. Neither shows any money. The menu, the New button, search and Learn only show what each role uses.
A designer for each customer
Set Their designer on a customer, and their new quotes and jobs go to that designer by themselves, including ones from the portal, the order page, reorders and quotes drafted from an email. You can still change it on any job. Each Who's on it list now only has the people who do that job, plus owners and admins.
Read moreProofs checked before they go out, and approvers from the customer's contacts
Designers now upload a proof and press Ready for checking. The sales rep on the job (or an owner or admin) sees it on Today, then sends it back with a note or sends it to the customer. Give a trusted designer Can send proofs to customers in Team to skip the check. When you send, tick who approves from the customer's contacts, or add someone new, and choose any one of them or all of them. Each gets their own link by email, the job shows who has approved, and reminders go only to those still to. The job, its card and Today show where each proof is.
Read moreBigger proofs, PDFs page by page, and print files
The proof now sits big at the top of the job, with full screen, Download and Open full size, and older versions underneath. PDFs and Illustrator files show page by page. On a phone, customers see the whole proof fitted to the screen and can pinch to zoom in full screen, pins included. Mark separations, stitch files and DTF sheets as print files with ink or thread notes: the job sheet now shows each decoration with its print files and pictures, the approved proof and the instructions, and work sent out carries the instructions, decoration details, sizes and the files to download. Uploads that don't go through now say why.
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Customers hear from you at every step
New shops start with customer emails switched on: their proof is ready, their order is ready, their invoice is here, and thanks for approving (Starter starts with the first three). They're shown in set-up so you can switch any off, and Today says when one goes out. If an automation already emailed the customer, Email customer tells you before you send it again.
Read moreClearer email sending
After you send an email the pop-up closes and a short Sent note shows by the button. Messages now has Sending for emails on their way, and Waiting only for ones written before email was set up. When an email doesn't go, it says why in plain words, such as email being paused while the account is set up. A quote email now always carries the Quote valid until date you just set.
Read moreNo A$0 surprises on quotes
A garment with no blank cost now shows No blank cost yet instead of a 100% margin, with a warning, and Email customer warns you about any garment or decoration still at A$0 before you send.
Read moreAI quotes pick from your catalogue
A quote drafted from a customer's email now picks the closest garment in your catalogue, like 5101 Supply Hood for "40 black hoodies", with the colour they asked for and its real cost by size. Embroidery with no stitch count starts at your smallest stitch band and says so in the questions, so nothing is left at A$0. It only asks about the garment when it's truly unsure.
Read moreNo deposit needed for your regulars
Tick No deposit needed on a customer you trust. Their jobs show No deposit needed, their blanks start ticked on Purchasing, and they aren't asked for a deposit when they approve online. New customers keep your deposit.
Read moreSuppliers answer from a link
Purchase and work order emails now carry a link for the supplier. They accept the order, say when it's sent with tracking, give dates for anything back-ordered, and message you, with no sign-in. Updates show on the order, on Today and on the job's card, like Blanks back-ordered till 4 Nov, and late deliveries are flagged. Set an expected date on any line yourself, print an unpacking sheet with no prices, and work orders now carry the approved proof.
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One clean look everywhere
The new look now runs through every page, not just the app: sign-in, plan and billing, and the pages your customers and suppliers see, like quote links, the portal, club stores, presentations and your order page. Those stay light, with your shop's name at the top. Quotes, invoices, job sheets and the other PDFs use the same type and colours.
Back buttons, and Production instead of Printing
Every record page now has a back button that goes to the page you came from, or to its list. The built-in board stage Printing is now called Production (unless you'd renamed it), and the job board fits better on smaller screens.
Hear about it straight away
A bell at the top shows what's new, with a count: quotes approved or changes asked for, proofs approved or changes asked, jobs given to you, payments in, customer replies and new web, store and portal orders. A short note pops up as it happens, without refreshing. Designers get proofs and their own jobs, sales get quotes and replies, accounts get payments, and owners and admins get everything. Mark them read one at a time or all at once, or see them all on the Notifications page.
Read moreJob cards follow the job
Once work starts, a job's card shows its stage (In production, Finishing, Ready to go, Sent, Done, or your own stage names) instead of Ready to print, plus anything still open, like work out with another shop, tasks left or not paid. The job page, list and quick look show the same.
Read moreInvoicing you can't miss
Press Invoice on any approved job or its quick look, or make a deposit invoice before work starts and a progress invoice along the way: the final invoice takes them off. Every job shows Not invoiced, Invoiced unpaid, Part paid or Paid. Invoices opens on To invoice, Today lists jobs still to invoice, and moving a job to Done asks first if it isn't invoiced or paid. Invoices make themselves when a job reaches Ready to go; change that in Settings, Payments. Each invoice shows its next steps: send it, record a payment, or let the customer pay by card.
Read moreA new look for the website and help centre
The website has a new look, with a walkthrough of one job from the first email to the invoice, and a side-by-side view of every feature on each plan. Pictures and clips in the help centre now show the app as it looks today.
Read moreProof terms, accounts emails and a customer's artwork
Add your own proof terms in Shop details: customers tick that they agree before approving, and what they agreed to is kept. Give a customer an accounts email and their invoices and reminders go there. Each customer's page now shows their logos, artwork and proofs from every job.
Read moreLearn the app, a lesson at a time
Open Learn in the menu for five short courses, from your first day to your books. Each lesson has a Show me that takes you to the real screen and walks you through it, and lessons tick themselves off as your shop does each thing. The help button at the top of every page now walks you through that page too. The help centre has courses, guides and integrations, with search.
Read moreThree plans: Starter, Shop and Pro
Choose the plan that fits your shop in Billing: Starter for one- and two-person shops, Shop for a team, and Pro for stores, online sales and more than one business name. Features your plan doesn't have stay in the menu with the plan that has them. Free trials run on Shop with its add-ons. Zapier is now in Settings, Zapier, on Pro or as an add-on on Shop.
Read moreLet support look, with your OK
Stuck on something? An owner can now let our support team see the shop for 24 hours from Settings, Security, read only and never card or bank details. Turn it off any time, and each look shows in your activity log. Anything our team changes for you, like extra trial days or credit, shows there too, and notices like planned maintenance appear at the top of the app.
Quote history and templates
Every quote now keeps each version you send, and each one that's approved or declined. Look back at any of them, or put one back. Save any quote as a template, and start new quotes from it with the garments, prints and notes filled in.
Read moreMarkup tables and shared prints
Set markup by what a blank costs and how many are ordered, for everything or a supplier, brand or category. Another colour of the same garment now shares its prints, priced on both together with the set-up once. Choose whether the customer sees sizes, prints and the price each, and use short codes like {contact} in notes and terms.
Read moreWho's on each job
Put a sales rep, designer and printer on every job and quote, and see their faces on the board. Artwork, blanks, payment and shipping now show where they're up to in words, and keep themselves current. Add fields of your own in Settings, Job board, like Machine or Print date. Today shows Your jobs, and the list filters by person.
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Replies come back to the job
When a customer or supplier replies to an email you sent, the reply now shows on the job, quote or purchase order it's about, with its attachments, and you can answer from there. Choose in Settings, Email whether replies stay in the app (with a copy to your inbox if you like) or go straight to your inbox, and send from your own address if you want to. Zapier can now log emails from your own inbox on a job too.
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Clearer terms and privacy
We've rewritten our terms of service and privacy policy in plain English, and added customer data terms and an acceptable use policy. Pages your customers see now say who looks after their details. You can download your information from Billing even after a trial or plan ends, and automatic reminders stop once it does.
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Tidier on phones
Jobs, invoices, purchase orders and club stores now stack neatly on a phone, wide lists scroll inside their card, and Settings, Security works however long ago you signed in.
Orders from your online store
Connect Shopify, WooCommerce, BigCommerce, Squarespace or Wix in Settings, Online stores. Paid orders come in to Online orders every few minutes, and one press makes a quote with the customer, products and sizes.
Read moreBook couriers with Shippit
Connect your Shippit account in Settings, Couriers. On a job, get prices from your couriers, book one, print the label and book the pickup. Tracking updates by itself and Today tells you when it's delivered.
Read moreBounced emails show up
If an email to a customer or supplier bounces, or they mark it as spam, it's marked in Messages with what happened and shows on Today, so you can check the address or give them a call.
Trading names
Trade under more than one name with the same ABN? Add them in Settings, Shop. Choose one on a customer or quote and its quote, invoice, customer page and emails show that name and its contact details.
Product presentations
Send a customer a link to a hand-picked set of styles. They tick the ones they like, choose colours and rough numbers, and a draft quote with those styles lands on your Quotes.
Read morePayments come back from Xero and QuickBooks
When a payment is matched in Xero or QuickBooks, say from your bank feed, it's added to the invoice here within a few minutes, so you don't record it twice.
Read moreAdd it to your home screen
Put the app on your phone or computer's home screen and it opens in its own window with the shop's icon, straight to Today. Handy for the shop floor.
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Send work out to other shops
From any job, send decoration you don't do in-house to another shop, such as embroidery. It gets its own work order with a PDF and email, the job waits until it's back, and the cost counts in profit.
Read moreSales goals and profit
Set a monthly sales goal on Reports and watch the month fill up, with what's needed each working day. A new profit section shows every invoiced job after blanks and time, lowest margin first.
Read moreOwners hear about every refund and void
When someone records a refund or voids an invoice, each owner gets an email saying who did it, how much and why. Both show on Today too.
Read moreNo blanks bought before the deposit
On Purchasing, garments for jobs still waiting on their deposit or payment start unticked, with a tag saying why. Tick them to order anyway.
Read moreTexts say what they're for
Your order page now tells customers their mobile is only used for texts about their order, and that replying STOP stops them.
Time on jobs
Start a timer on a job, or type in time spent. Reports show hours per job, and the jobs download includes them, so you can see which work pays.
A fresh look
Clearer buttons, ticks and switches, coloured tags, and a cleaner job board and quotes list.
Permissions for one person
Give or take away single permissions for one person without changing their role, such as letting a designer see prices. Billing and the team stay with owners.
Read moreReady to print
Every job shows four checks: artwork approved, blanks in, money in and no tasks left. The job board shows them on each card.
Read moreFiner pricing
Charge more for printing on dark garments, add a rush fee with express turnaround, and see exactly how each line's price was worked out.
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Your next job, start to finish.
We're opening to shops a few at a time. Tell us about yours and we'll be in touch to get you set up.